FAQ’S + RETURNS

 Customer Service is very important to us. Here are a few facts that may help answer some of your questions. If we haven’t addressed it below, please contact us and let us know how we can help!

ORDER PROCESSING  
Orders are usually fulfilled within 1-5 business days (does not include weekends), but may take longer due to seasonal rush. Orders are available to be picked up locally, or can be shipped. Shipping services when available, are as follows:

- Expedited (Canada Post 2-8 business days)

- xPresspost (Canada Post 2-4 business days)

- Priority (Canada Post 1-2 business days but usually next day service)

IN THE EVENT OF A POSTAL STRIKE, we will select an equivalent method of delivery. 

UNCLAIMED ORDERS 

If a pickup order is placed, and not picked up within 2 weeks of purchase, the order will be cancelled and discarded at the discretion of Bon + Co. Party Studio Inc. management, with no notice, and no refund or credit to the customer. After the first notification to pickup is sent, one reminder pickup notification attempt will be made to the customer via call, text or email after the order is placed, but no further reminders will be given beyond that. It is the customer’s responsibility to pickup their order within 2 weeks or it will be cancelled and discarded, as noted above.

ORDER TRACKING
Once we ship your order, you will be sent an email with tracking information. Please check your junk Mail folder. 

SHIPPING/PICKUP 
Shipping is calculated at time of checkout. Cost of shipping is dependent on weight of your package, shipping method you select, and your address inputted. Shipping time is in addition to standard processing time. We do offer free local pickup outside of the Mastermind Building at the Hillcrest Mall. You can choose the local pickup option at checkout, and we will contact you when your order is packed and ready. Pickup are by appointment only. Bon + Co. Party Studio Inc. is not responsible for lost or stolen parcels. 

INTERNATIONAL SHIPPING
Only shipping to addresses within Canada is available. No international shipping. We do not ship to P.O. Boxes. 

PAYMENT OPTIONS
Apple Pay - Paypal - Visa - MasterCard - American Express - Etransfer as arranged.

PRICING
Pricing is subject to change, without notice.

INCORRECT / DAMAGED / MISSING ITEMS
We take great care preparing your order, and if we have processed something in error, please accept our sincerest apologies, and rest assured it will be corrected immediately. We take great pride in quality control, and all items are triple-checked before packing your order, to ensure no items are damaged prior to shipping. Bon + Co. Party Studio Inc. is not responsible for items damaged by the courier or delivery company. In the event Canada Post or UPS damages an item in your order, we will file a claim with them for a refund of the item. Please notify us as soon as possible at bonandcostudio@gmail.com with details of the discrepancy, and we will respond within 24 hours. Please include YOUR NAME, ORDER NUMBER, REASON FOR DISCREPANCY, and include any relevant photos of the item and package. 

LOST/STOLEN ORDERS
Bon + Co. Party Studio Inc. is not liable for orders that are lost or stolen, once they are handed over to Canada Post or alternate courier, or have been delivered to your doorstep, they are out of our control. We do not issue refunds on lost, stolen or missing delivered packages. 

RETURNS

NO RETURNS. ALL SALES ARE FINAL