Customer Service is very important to us. Here are a few facts that may help answer some of your questions. If we haven’t addressed it below, please contact us and let us know how we can help!
Orders are usually fulfilled within 1-7 business days (does not include weekends), but may take longer under current pandemic circumstances and with the exception of 'Custom' and 'Made To Order' items (Please see product details for shipping times), that may take longer to process. Orders are available to be picked up locally, or can be shipped. Shipping services as follows:
- Free Shipping (up to 14 business days - delays expected due to Covid 19)
- Expedited (Canada Post up to 2-4 business days - delays expected due to Covid 19)
- xPresspost (Canada Post up to 2-9 business days - delays expected due to Covid 19)
- Priority (Canada Post 2-9 business days but usually a next day service - delays expected due to Covid 19)
If a pickup order is placed, and not picked up within 6 months of purchase, Bon + Co. Party Studio Inc. has the right to cancel said order. A refund will not be issued for orders not claimed within 6 months of purchase.
Once we ship your order, you will be sent an email with tracking information.
Shipping is calculated at time of checkout. Cost of shipping is dependent on weight of your package, and shipping method you select. Shipping time is in addition to standard processing time. Please note that shipping timeframes are in addition to the processing times for CUSTOM and MADE TO ORDER items. We are an online boutique, with a pop-up shop in and around the city from time to time. As we are an online boutique, we do not have a brick and mortar store, but to save customers shipping costs, we do offer free local pickup. You can choose the free local pickup option at checkout, and we will contact you to arrange a mutually convenient time. Pickup is curbside at Starbucks Hillcrest Mall, Richmond Hill. Bon + Co. Party Studio Inc. is not responsible for lost or stolen parcels.
At this time, only shipping to addresses within Canada is available. We do not ship to P.O. Boxes.
COUPONS / DISCOUNTS / PROMOS
The best way to find out about any discounts and promos, is to sign up for our email newsletter. We will never share your information with anyone. You can also follow us on Social Media as we release Promo Codes from time to time, along with special announcements.
Apple Pay - Paypal - Visa - MasterCard - American Express - Cash in person
Pricing is subject to change, without notice.
INCORRECT / DAMAGED / MISSING ITEMS
We take great care preparing your order, and if we have processed something in error, please accept our sincerest apologies, and rest assured it will be corrected immediately. You will be sent a claim form to complete and sign. Please keep the item and its packaging as we may ask you to send us a picture of the damaged package to file a claim, or we may ask you to return the item. We will then issue a refund or replace the damaged product. If an item is missing, you will be notified when the backordered item is available. Please notify us as soon as possible at firstname.lastname@example.org with details of the discrepancy, and we will respond within 24 hours. Please include YOUR NAME, ORDER NUMBER, AND REASON FOR DISCREPANCY.
Bon + Co. Party Studio Inc. cannot be held liable for orders that are lost or stolen, once they have been delivered to your doorstep. In the event that Canada post loses your package, a claim will need to be submitted for refund, and Canada post will only cover up to $100.00 towards the order contents. If you wish to insure your package for the full order amount, please contact us to arrange. The $100.00 refund will only occur, once Bon + Co. Party Studio Inc. has received this refund from Canada Post. If the package is located and returned to us in original condition, within 6 months of order date, then we will refund the order in full.
We hope that you are as pleased with your purchase as much as we were preparing it for you. If you are not completely satisfied, received an incorrect item, damaged or defective item, you must notify us within 10 days of purchase. Email us at email@example.com with pictures of the items you wish to return. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. We recommend that you add tracking to your order and ensure it is securely packaged. Bon + Co. Party Studio Inc. is not associated with the delivery process and not responsible for any return items not received. We will refund your original method of payment for returns received within 20 days of the original purchase date. We cannot accept returns outside of that time frame, or on sale, clearance, opened packages, seasonal/holiday items, and discontinued items. Custom made items are non-refundable.
If you received a promotional discount on your order, that amount will be deducted from your return.
Returns received past the allowable date (as shown on your order confirmation), or containing ineligible items will not be refunded.
Items must be returned in unused condition, in their original packaging, same as they were received, within 20 days of original purchase date. Make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers.
The following items are final sale and cannot be returned:
Once the returned items are received, a refund less any original shipping costs or discounts, will be processed. It may take up to 7 business days for the processing to take place.
If you require a message with your gift, we would be delighted to include a hand-written note with your order. Just let us know what you would like the note to say, and we will take care of it for you!
We are constantly searching the globe to bring you new and exciting products. We have curated a collection of our favourite things from all over the world including North America, Australia, Europe, and Asia. Please check us out on social media or subscribe to our newletter to find out what's happening in store.
Know what you like but don't know how to put it together? Let us help you design your perfect party. Just let us know your theme and colour selection, and we will create an exclusive selection of our premium products chosen just for you!! If you need a little inspiration, please check out our Mix + Match section. We have put together some of our favourite collections to help you visualize the endless possibilities available to you here at Bon + Co. Party Studio. If there is something you have seen and love, but don't know where to find it, let us know! We would be glad to help you source something. We are constantly updating, and adding new merchandise to the shop so the hottest and latest products are right at your fingertips!! You can also find inspiration on our social media accounts for the best design tools, tips and highlights!!
DISCLAIMER FOR BATH + BODY PRODUCTS:
Before purchasing, if you have any concern regarding any of the listed ingredients, please contact us at firstname.lastname@example.org for further information or consult a medical professional. However, by purchasing any bath products from Bon + Co. Party Studio Inc., you accept full responsibility of reading and agreeing to this disclaimer and using your own discretion towards any purchase. Bon + Co. Party Studio Inc. accepts no responsibility for incorrect use of information or products.
Some of the listed ingredients may have been manufactured in a facility that also processes peanuts; tree nuts; fish; shellfish; milk; egg; soy; and wheat ingredients. If you are unsure if you have an allergy/sensitivity to any of the listed ingredients, please consult your physician prior to use. If you experience an allergic reaction during any contact or use of one of these bath products, seek medical attention immediately. If you are pregnant, please contact your physician before using any of these bath products as you may have a reaction to an ingredient. These ingredients include (but are not limited to): fragrances, essential oils, dried herbs, plant extracts and other natural botanicals, natural clays, coffee, teas, natural exfoliants, natural butters, and other natural ingredients.
Crafted Bath, who creates the Bon + Co. Naturals line and other Bon + Co. Party Studio Inc. Private Label products, may use colourants and/or natural clays that may stain light coloured fabrics, washcloths, or clothing. Test a small area first, or use dark coloured fabrics, wash cloths, or clothing. Colourants, botanicals, herbs, teas, and other ingredients from Crafted Bath products may leave behind residual particles on bathroom surfaces. Simply wipe the excess. These products may have a high oil concentration that may cause surfaces to become slippery during/after use. To prevent unnecessary slips, falls or accidents, make sure to dry surfaces completely after use.
Always test a small area on your skin to check for allergy or sensitivity prior to use. If you experience problems or irritations, discontinue use immediately. By purchasing these bath and body products, you accept full responsibility to check with a medical professional before using any products that may interact with any prescription drugs, or adversely affect existing or unknown allergies or medical conditions. Bon + Co. Party Studio Inc. is not responsible for any adverse topical or internal reactions that are caused by the use of these bath and body products. All bath and body products for sale on our site are for external use only and are not to be ingested. Although the bath bombs sold on our site are made with natural, food grade/vegan ingredients, they do contain fragrance and colourants that should not be ingested. Under no circumstances are bath bombs to be consumed. Suggested for ages 3+ years. Children using bath bombs should only do so under adult supervision. Some bath bombs contain small items including toys which can pose a choking hazard. Avoid eye, nose and mouth contact. Incase of accidental ingestion, please seek medical attention.
Bon + Co. Party Studio Inc. makes no warranties of any kind, either expressed or implied. We are not responsible for any damages resulting from the use of any of these bath products. Use of bath products is at the user's own risk.